Find answers to the most common questions about our products, orders, and brand.
Products & Ingredients
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Yes. All Kesar Kosmetics products are formulated with natural, plant-based ingredients. We never use parabens, sulfates, artificial fragrances, or synthetic preservatives.
Our formulations are developed with dermatological guidance and tested for skin compatibility. They are suitable for all skin types including sensitive skin.
Yes — saffron is our hero ingredient. We source premium Kashmiri saffron (Crocus sativus) known for its high crocin content, which delivers brightening, antioxidant, and anti-inflammatory benefits.
Absolutely. We do not test on animals at any stage of production, and our products contain no animal-derived ingredients.
Most of our products have a shelf life of 12–24 months from the date of manufacture. Once opened, we recommend using within 6–12 months for best results.
Orders & Shipping
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Standard delivery across India takes 4–7 business days. Express delivery (2–3 business days) is available at checkout for an additional charge.
Yes! We offer free standard shipping on all orders. No minimum purchase required.
Absolutely. Once your order is shipped, you'll receive a tracking ID via email. You can also track your order anytime on our Track Order page.
Yes, we ship to select international destinations including the UAE, USA, UK, Canada, Singapore, Malaysia, and Saudi Arabia.
Returns & Refunds
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We accept returns within 7 days of delivery for unused, unopened products in their original packaging. If you received a damaged or defective product, contact us within 48 hours with photos.
Email us at kesarkosmetics@gmail.com with your order number and reason for return. We'll respond within 24 hours with instructions.
Approved refunds are processed within 5–7 business days to your original payment method.
Payments & Security
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We accept all major payment methods: Credit/Debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery.
Yes. All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. All transactions are encrypted with 256-bit SSL security.
Yes! Enter your coupon code at checkout. Current active codes include KESAR10 (10% off), SAVE20 (20% off), and SUMMER5 (5% off).
Still have questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours.
